FREQUENTLY ASKED QUESTIONS
If you have any worries, concerns or further questions, please contact us via
the chat feature at www.parklivekent.com.
If you have any worries, concerns or further questions, please contact us via the chat feature at www.parklivekent.com.
What will be there?
The event will consist of arena standard staging, lighting and sound, as well as numerous
fully licensed bars and street food vendors.
The event will consist of arena standard staging, lighting and sound, as well as numerous fully licensed bars and street food vendors.
Are there accessible toilets
Yes, there will be a variety of toilets from disabled to standard portaloos. We will be monitoring these throughout
the event to ensure that they are as clean as possible.
Yes, there will be a variety of toilets from disabled to standard portaloos. We will be monitoring these throughout the event to ensure that they are as clean as possible.
Where is the Oktoberfest site located within Mote Park?
The main Oktoberfest entrance will be situated opposite Mote Park Café, with Mote Park’s main
entrance off Mote Avenue being the best way to access the site.
The main Oktoberfest entrance will be situated opposite Mote Park Café, with Mote Park’s main entrance off Mote Avenue being the best way to access the site.
Can we leave and come back?
You unfortunately cannot leave and re-enter the event.
Is it safe?
Each customer will be searched and so too will their bags. There will be a zero tolerance approach
implemented by our experienced and professional security team.
All food, drinks (500ml of sealed bottled water is permitted), glass and sharp objects will be
confiscated upon entry. We ask that you do not bring perfume or any other valuable cosmetics to the event
because it will be confiscated and there is no guarantee that you will get it back. We take no responsibility for
any lost valuables at the entrance or inside the event.
There will also be a medical area on site, where trained first-aiders and paramedics
will be available at any time.
Each customer will be searched and so too will their bags. There will be a zero tolerance approach implemented by our experienced and professional security team.
All food, drinks (500ml of sealed bottled water is permitted), glass and sharp objects will be confiscated upon entry. We ask that you do not bring perfume or any other valuable cosmetics to the event because it will be confiscated and there is no guarantee that you will get it back.
We take no responsibility for any lost valuables at the entrance or inside the event.
There will also be a medical area on site, where trained first-aiders and paramedics will be available at any time.
Can we camp?
Unfortunately camping is not available.
Is there parking provided?
Unfortunately not, however there will be parking available within Mote Park’s overflow car park.
What happens if there’s bad weather?
Bad weather shouldn’t affect the event too much as the stage and seating are inside a big top tent! Certain areas,
food stalls and the approach is outside and might be subject to adverse weather conditions. Please bring correct
footwear and coats depending on the forecasted weather.
WHAT YOU CAN BRING
Can I bring my own food and drink?
Unfortunately, you cannot bring any food or drink into the event (except one sealed 500ml bottle of water per person).
Unfortunately you cannot bring any food or drink into the event (except one sealed 500ml bottle of water per person).
Can I bring my pet?
Unfortunately not, the only animals that are permitted on site are registered guide dogs
Can I bring a chair or blanket?
There will be ample seating available within our bier hall.
There will be ample seating available within our bier hall.
Can I bring my camera?
Yes, however it must not be used for commercial use unless given permission by
the event organiser prior to the event.
Yes, however it must not be used for commercial use unless given permission by the event organiser prior to the event.
All food, drinks (500ml water must be sealed), glass and sharp objects will be confiscated upon entry. We ask that you do not bring perfume or any other valuable cosmetics to the event because it will be confiscated
and there is no guarantee that you will get it back. We take no responsibility for any lost valuables
at the entrance or inside the event.
All food, drinks (500ml water must be sealed), glass and sharp objects will be confiscated upon entry. We ask that you do not bring perfume or any other valuable cosmetics to the event because it will be confiscated and there is no guarantee that you will get it back. We take no responsibility for any lost valuables at the entrance or inside the event.
COMPLAINTS
How do I make a complaint?
To make an official complaint, please contact us via the chat feature at www.parklivekent.com,
however please ensure that your complaint is made within seven days of the event.
To make an official complaint, please contact us via the chat feature at www.parklivekent.com, however please ensure that your complaint is made within seven days of the event.
Can I pay via cash or card?
ACCESS
Do you offer discount tickets for people with a disability?
We offer a free carers ticket to anyone who requires help and is in receipt of Pip/DLA. To qualify you will need to
purchase your ticket then email customer@lucuslive.com with the ticket reference number and photo proof of Pip/DLA.
It can take up to 7 days to process these requests. All requests MUST be made before 20th September 2023.
We offer a free carers ticket to anyone who requires help and is in receipt of Pip/DLA. To qualify you will need to
purchase your ticket then email customer@lucuslive.com with the ticket reference number and photo proof of Pip/DLA.
It can take up to 7 days to process these requests. All requests MUST be made before 20th September 2023.
Will there be accessible toilets
Yes, there will be numerous disabled toilets on site.
What is accessibility like?
The event is fully wheelchair accessible.
Will there be a disabled viewing area?
Unfortunately there will not be a specific accessible viewing area but all seating within
the venue should have a clear view of the stage.
