FREQUENTLY ASKED QUESTIONS

If you have any worries, concerns or further questions, please contact us via
 the chat feature at www.parklivekent.com.

If you have any worries, concerns or further questions, please contact us via the chat feature at www.parklivekent.com.

What will be there?

The event will consist of arena standard staging, lighting and sound, as well as numerous
fully licensed bars and street food vendors. 

The event will consist of arena standard staging, lighting and sound, as well as numerous fully licensed bars and street food vendors. 

Are there disabled toilets?

Yes, there will be a variety of toilets from disabled to standard portaloos. We will be monitoring these throughout
the event to ensure that they are as clean as possible.

Yes, there will be a variety of toilets from disabled to standard portaloos. We will be monitoring these throughout the event to ensure that they are as clean as possible.

Where is the festival site located within Mote Park?

The main festival entrance will be situated opposite Mote Park Café, with Mote Park’s main
entrance off Mote Avenue being the best way to access the site. 

The main festival entrance will be situated opposite Mote Park Café, with Mote Park’s main entrance off Mote Avenue being the best way to access the site. 

Can we leave and come back?

You unfortunately cannot leave and re-enter the event. 

Is it safe?

Each customer will be searched and so too will their bags. There will be a zero tolerance approach
implemented by our experienced and professional security team. 

All food, drinks (500ml of sealed bottled water is permitted), glass and sharp objects will be
confiscated upon entry. We ask that you do not bring perfume or any other valuable cosmetics to the event
because it will be confiscated and there is no guarantee that you will get it back. We take no responsibility for
any lost valuables at the entrance or inside the event. 

There will also be a medical area on site, where trained first-aiders and paramedics
will be available at any time. 

Each customer will be searched and so too will their bags. There will be a zero tolerance approach implemented by our experienced and professional security team. 

All food, drinks (500ml of sealed bottled water is permitted), glass and sharp objects will be confiscated upon entry. We ask that you do not bring perfume or any other valuable cosmetics to the event because it will be confiscated and there is no guarantee that you will get it back.

We take no responsibility for any lost valuables at the entrance or inside the event. 

There will also be a medical area on site, where trained first-aiders and paramedics will be available at any time. 

Can we camp?

Yes, camping tickets are available from our ticket page to weekend ticket holders only. Please do not purchase a camping ticket if you only have a single day ticket, as you will not be permitted entry into our campsite. 

Motor homes and other similar vehicles are not permitted. The campsite is for tents only.

Alcohol: We are allowing 8x cans of beer / cider OR 1x bottle of wine per person.

Food: Food & snacks are permitted in the campsite.

Please note: NO GLASS is permitted at the campsite, so all food and drink in glass containers should be transferred into alternative containers. No food or drink from the campsite can be taken into the arena.

You will be permitted to leave the campsite to collect items from your car.

opening hours

Saturday 5th August: to be confirmed
Sunday 6th August: to be confirmed

Campsite Features

Luxury Toilets, Showers, Campsite Bar (open from 18:00), Token Booth

Is there parking provided?

Tickets for our official car park can be purchased from our ticket page.

What happens if there’s bad weather?

The weather shouldn’t affect the festival too much because of the time of year, however, the ground
may become wet and soft, so if the weather up to and including the day of the festival is wet,
we would advise wearing your wellies and waterproof jackets!

The weather shouldn’t affect the festival too much because of the time of year, however, the ground may become wet and soft, so if the weather up to and including the day of the festival is wet, we would advise wearing your wellies and waterproof jackets 

WHAT YOU CAN BRING

Can I bring my own food and drink?

No. Adults are not permitted to bring any food or drinks onto the site, apart from 1x. 500ml sealed bottle of water per person. However, we do allow you to bring snacks and a sealed soft drink per child into the event.

No. Adults are not permitted to bring any food or drinks onto the site, apart from 1x. 500ml sealed bottle of water per person. However, we do allow you to bring snacks and a sealed soft drink per child into the event.

Can I bring my pet?

Unfortunately not, the only animals that are permitted on site are registered guide dogs 

Can I bring a chair or blanket?

Yes, you’re welcome to bring your own seating (folding, camping chairs) and blankets to sit on,
however please be aware that these cannot be placed directly in front of the stage because it creates a hazard.
You must be behind the barriers, which will be clearly signposted. 

Yes, you’re welcome to bring your own seating (folding, camping chairs) and blankets to sit on, however please be aware that these cannot be placed directly in front of the stage because it creates a hazard. You must be behind the barriers, which will be clearly signposted. 

Can I bring my camera?

Yes, however it must not be used for commercial use unless given permission by
the event organiser prior to the event.

Yes, however it must not be used for commercial use unless given permission by the event organiser prior to the event.

Any food or drinks for adults (apart from 1 x 500ml sealed bottle of water per person), glass and sharp objects
will be confiscated upon entry. We ask that you do not bring perfume or any other valuable cosmetics to the
event because they will be confiscated and there is no guarantee that you will get them back.
We take no responsibility for any lost valuables at the entrance or inside the event.

Any food or drinks for adults (apart from 1 x 500ml sealed bottle of water per person), glass and sharp objects will be confiscated upon entry. We ask that you do not bring perfume or any other valuable cosmetics to the event because they will be confiscated and there is no guarantee that you will get them back. We take no responsibility
for any lost valuables at the entrance or inside the event. 

COMPLAINTS

How do I make a complaint?

To make an official complaint, please contact us via the chat feature at www.parklivekent.com,
however please ensure that your complaint is made within seven days of the event. 

To make an official complaint, please contact us via the chat feature at www.parklivekent.com,
however please ensure that your complaint is made within seven days of the event. 

Can I pay via cash or card at the bars?

Unfortunately not, you won’t be able to purchase any food or drink at the event without tokens. 

TOKENS

Do I have to purchase tokens for food and drink?

Yes, our event site is completely cashless, which means you will have to purchase tokens
for both food and drink at the event. 

How many tokens do I need?

This depends on how much food and drink you intend to buy, however you can purchase
extra tokens throughout the event, should you need more. 

There will be token booths where you can purchase tokens situated throughout the event site
but please note, these tokens must be purchased in denominations of £10.00. 

This depends on how much food and drink you intend to buy, however you can purchase extra tokens throughout the event, should you need more. 

There will be token booths where you can purchase tokens situated throughout the event site but please note, these tokens must be purchased in denominations of £10.00. 

What do I do with any extra tokens?

Unfortunately all tokens are non-refundable and therefore we ask that you only purchase what you intend to spend at the event (all tokens must be purchased in £10.00 denominations).
Unfortunately all tokens are non-refundable and therefore we ask that you only purchase what you intend to spend at the event (all tokens must be purchased in £10.00 denominations).<

How can I purchase tokens?

You can purchase your tokens on the day with both cash and card. 

Why is it tokens only?

After using tokens at a number of our events last year, we found that using tokens for food
and drink significantly speeds up service, which results in more time for you all to enjoy the event
and less time queueing for food and drinks. 

When purchasing food/drink with cash, staff will take money, get your items, go to the till and
count your change out and then return with your items and change, which take on
average 2/3 minutes. With tokens, this is dramatically sped up, with tokens being taken and items
being passed to the customer, which takes around 20/30 seconds. 

Our token system also minimises the risk of COVID-19 transmission. 

 

After using tokens at a number of our events last year, we found that using tokens for foodmand drink significantly speeds up service, which results in more time for you all to enjoy the event and less time queueing for food and drinks. 

When purchasing food/drink with cash, staff will take money, get your items, go to the till and count your change out and then return with your items and change, which take on
average 2/3 minutes. With tokens, this is dramatically sped up, with tokens being taken and items
being passed to the customer, which takes around 20/30 seconds. 

Our token system also minimises the risk of COVID-19 transmission. 

DISABLED

Are there tickets for the disabled?

Yes, disabled customers are required to purchase a ticket and then send the confirmation, as well
\as a photo/copy of their DLA/PIP letter via the chat feature at www.parklivekent.com. We will then
process the documents and provide them with a carer ticket free of charge.

Yes, disabled customers are required to purchase a ticket and then send the confirmation, as well \as a photo/copy of their DLA/PIP letter via the chat feature at www.parklivekent.com. We will then process the documents and provide them with a carer ticket free of charge.

Will there be disabled toilets?

Yes, there will be numerous disabled toilets on site.

What is accessibility like?

The event is fully wheelchair accessible.

Will there be a disabled viewing area?

Unfortunately there will not be a specific disabled viewing area, however please show your
blue badge upon arrival and our marshals will do their best to locate you as close to the stage as possible. 

Unfortunately there will not be a specific disabled viewing area, however please show your blue badge upon arrival and our marshals will do their best to locate you as close to the stage as possible. 

Is there disabled parking?

There will be parking available for disabled customers in Mote Park’s over-flow car park.