FREQUENTLY ASKED QUESTIONS

If you have any worries, concerns or further questions, please contact us via
 the chat feature at www.parklivekent.com.

If you have any worries, concerns or further questions, please contact us via the chat feature at www.parklivekent.com.

CAN WE LEAVE SITE AND COME BACK?

Only those camping with us will be allowed to leave the arena to go back to the camping field and be re-admitted.

CAN WE LEAVE SITE AND COME BACK?

Only those camping with us will be allowed to leave the arena to go back to the camping field and be re-admitted.

CAN I BRING MY OWN FOOD AND DRINK?

Adults are not permitted to bring any food or drinks onto the site, apart from one 500ml sealed bottle of water per person. However, we will allow children’s snacks and a soft drink for young children.

Those camping with us can bring a personal supply of food and drink for consumption in the camping areas.

CAN I BRING MY OWN FOOD AND DRINK?

Adults are not permitted to bring any food or drinks onto the site, apart from one 500ml sealed bottle of water per person. However, we will allow children’s snacks and a soft drink for young children.

Those camping with us can bring a personal supply of food and drink for consumption in the camping areas.

CAN I BRING MY PET

Highly trained Assistance Dogs are the only animals permitted. Due to possible concerns for animal welfare in the environment (including loud music, smoke, sun, pyrotechnics and fireworks) we ask that anyone requiring a highly trained assistance dog to accompany them to contact us first at customer@lucuslive.com

CAN I BRING A CHAIR OR BLANKET

You’re welcome to bring your own seating (folding, camping chairs) and blankets to sit on, however
please be aware that these cannot be placed directly in front of the stage because it creates a hazard.
You must be behind the barriers, which will be clearly signposted.

You’re welcome to bring your own seating (folding, camping chairs) and blankets to sit on, however please be aware that these cannot be placed directly in front of the stage because it creates a hazard. You must be behind the barriers, which will be clearly signposted.

CAN I BRING MY PERFUME OR COSMETICS?

CAN I BRING MY PERFUME OR COSMETICS?

We do allow campers to bring cosmetics into the campsite but please be prepared to spray/use it on yourself upon entry (security may ask this as a measure to ensure what is inside is perfume). 

Please also note that we do not allow glass perfume or aftershave bottles over 30ml, so any glass bottles/containers
bigger than this will be confiscated upon entry and you will not receive these items back.

We do allow campers to bring cosmetics into the campsite but please be prepared to spray/use it on yourself upon entry (security may ask this as a measure to ensure what is inside is perfume). Please also note that we do not allow glass perfume or aftershave bottles over 30ml, so any glass bottles/containers bigger than this will be confiscated upon entry and you will not receive these items back.

TOKENS

HOW CAN I PURCHASE TOKENS?

You can purchase your tokens on the day with both cash and card at the on-site token booth

WHY IS IT TOKENS ONLY?

Despite the possibility of having to queue at the token booth to purchase your tokens when you arrive on-site,
once you have them you can be sure that the overall speed of service at both the bar and street
food vendors is faster in comparison to accepting cash/card.

It can take 2-3 minutes per cash/card transaction when you take into account; card machine input, till input,
card verification, which is also subject to atmospheric conditions (our wifi is satellite based due to the event site location).

A token transaction takes a matter of seconds. This speeds up service at the bar and ensures you are
never waiting long for your food and drink throughout the entirety of the event.

Example:
5000 x 120 seconds = 166.6 hours
5000 x 10 seconds = 13.8 hours

Despite the possibility of having to queue at the token booth to purchase your tokens when you arrive on-site, once you have them you can be sure that the overall speed of service at both the bar and street food vendors is faster in comparison to accepting cash/card.

It can take 2-3 minutes per cash/card transaction when you take into account; card machine input, till input, card verification, which is also subject to atmospheric conditions (our wifi is satellite based due to the event site location).

A token transaction takes a matter of seconds. This speeds up service at the bar and ensures you are
never waiting long for your food and drink throughout the entirety of the event.

Example:
5000 x 120 seconds
 = 166.6 hours

5000 x 10 seconds
= 13.8 hours

HOW MANY TOKENS SHOULD I BUY?

As you can purchase tokens in denominations of £5, and excess tokens are non-refundable, we would encourage you to only purchase what you need,  and return to the token booth later in the day should you need more tokens.

As you can purchase tokens in denominations of £5, and excess tokens are non-refundable, we would encourage you to only purchase what you need,  and return to the token booth later in the day should you need more tokens.

CAN I BUY TOKENS IN ADVANCE?

Unfortunately you can only buy tokens on site on the day of the event.

ACCESSIBILITY

DO YOU OFFER COMPLIMENTARY CARERS TICKETS?

Yes, customers are required to purchase a ticket for themselves, and then apply for a carers ticket.

Processing your request can take up to 7 days. The deadline to apply is Friday 24th May 2024.
After this date, your carer is welcome to attend but will need to purchase a ticket.

Yes, customers are required to purchase a ticket for themselves, and then apply for a carers ticket.

Processing your request can take up to 7 days. The deadline to apply is Friday 24th May 2024.

After this date, your carer is welcome to attend but will need to purchase a ticket.

Will there be ACCESSIBLE toilets?

Yes, there will be numerous accessible toilets on site.

What is accessibility like?

The event is fully wheelchair accessible but takes place on grass in a predominantly outdoor environment, where adverse weather conditions can affect the ground.

Will there be an accessible viewing area for wheelchair users?

Yes, there will be an accessible viewing area at the show.

Is there disabled parking?

Yes, purchase your parking ticket from our ticket page. Show your blue badge upon arrival to the car
park and our marshals will direct you to the disabled parking bays.

Yes, purchase your parking ticket from our ticket page. Show your blue badge upon arrival to the car park and our marshals will direct you to the disabled parking bays.

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