FREQUENTLY ASKED QUESTIONS

If you have any worries, concerns or further questions, please contact us via
the chat feature at www.parklivekent.com.

If you have any worries, concerns or further questions, please contact us via the chat feature at www.parklivekent.com.

CAN WE LEAVE SITE AND COME BACK?

CAN I BRING MY OWN FOOD AND DRINK?

You are not permitted to bring any food or drinks onto the site, apart from one
500ml sealed bottle of water per person.

You are not permitted to bring any food or drinks onto the site, apart from one 500ml sealed bottle of water per person.

CAN I BRING MY PET

Registered guide dogs only.

CAN I BRING A CHAIR OR BLANKET

You’re welcome to bring your own seating (folding, camping chairs) and blankets to sit on, however
please be aware that these cannot be placed directly in front of the stage because it creates a hazard.
You must be behind the barriers, which will be clearly signposted.

You’re welcome to bring your own seating (folding, camping chairs) and blankets to sit on, however please be aware that these cannot be placed directly in front of the stage because it creates a hazard. You must be behind the barriers, which will be clearly signposted.

CAN I BRING MY PERFUME OR COSMETICS?

We allow cosmetics to be brought into the event, however please note that all glass vessels will be
confiscated and will not be returned. Please leave all glass cosmetics at home.

We allow cosmetics to be brought into the event, however please note that all glass vessels will be confiscated and will not be returned. Please leave all glass cosmetics at home.

CAN I PAY VIA CASH OR CARD AT THE BARS?

Unfortunately not, you won’t be able to purchase any food or drink at the event
without tokens. Please see our token page for more information.

Unfortunately not, you won’t be able to purchase any food or drink at the event without tokens. Please see our token page for more information.

TOKENS

HOW CAN I PURCHASE TOKENS?

You can purchase your tokens on the day with both cash and card at the on-site token booth

WHY IS IT TOKENS ONLY?

Despite the possibility of having to queue at the token booth to purchase your tokens when you arrive on-site,
once you have them you can be sure that the overall speed of service at both the bar and street
food vendors is faster in comparison to accepting cash/card.

It can take 2-3 minutes per cash/card transaction when you take into account; card machine input, till input,
card verification, which is also subject to atmospheric conditions (our wifi is satellite based due to the event site location).

A token transaction takes a matter of seconds. This speeds up service at the bar and ensures you are
never waiting long for your food and drink throughout the entirety of the event.

Example:
5000 x 120 seconds = 166.6 hours
5000 x 10 seconds = 13.8 hours

Despite the possibility of having to queue at the token booth to purchase your tokens when you arrive on-site, once you have them you can be sure that the overall speed of service at both the bar and street food vendors is faster in comparison to accepting cash/card.

It can take 2-3 minutes per cash/card transaction when you take into account; card machine input, till input, card verification, which is also subject to atmospheric conditions (our wifi is satellite based due to the event site location).

A token transaction takes a matter of seconds. This speeds up service at the bar and ensures you are
never waiting long for your food and drink throughout the entirety of the event.

Example:
5000 x 120 seconds
 = 166.6 hours

5000 x 10 seconds
= 13.8 hours

HOW MANY TOKENS SHOULD I BUY?

As you can purchase tokens in denominations of £5, and excess tokens are non-refundable, we would encourage you to only purchase what you need,  and return to the token booth later in the day should you need more tokens.

As you can purchase tokens in denominations of £5, and excess tokens are non-refundable, we would encourage you to only purchase what you need,  and return to the token booth later in the day should you need more tokens.

CAN I BUY TOKENS IN ADVANCE?

Unfortunately you can only buy tokens on site on the day of the event.

PRICES

Beer / Cider (Pint) – 6/7 Tokens

Spirit + Mixer (Single) – 6/7 Tokens

Spirit + Mixer (Double) – 10/11 Tokens

Wine / Prosecco – 8/9 Tokens

Soft Drinks – 3/4 Tokens

Please note, all food vendors are independent and therefore charge their own prices.

ACCESSIBILITY

DO YOU OFFER COMPLIMENTARY CARERS TICKETS?

Yes, customers are required to purchase a ticket for themselves, and then send the order confirmation,
as well as a photo of their DLA/PIP letter to customer@lucuslive.com, where we will then process the
documents and email you a carer pass free of charge.

Yes, customers are required to purchase a ticket for themselves, and then send the order confirmation, as well as a photo of their DLA/PIP letter to customer@lucuslive.com, where we will then process the documents and email you a carer pass free of charge.

Will there be ACCESSIBLE toilets?

Yes, there will be numerous accessible toilets on site.

What is accessibility like?

The event is fully wheelchair accessible.

Will there be a disabled viewing area?

Yes, there will be a designated viewing platform for our disabled guests.

Is there disabled parking?

Yes, purchase your parking ticket from our ticket page. Show your blue badge upon arrival to the car
park and our marshals will direct you to the disabled parking bays.

Yes, purchase your parking ticket from our ticket page. Show your blue badge upon arrival to the car park and our marshals will direct you to the disabled parking bays.